Terms of Service

Family Dental Care aims to:

• Continuously improve the patient experience and patient satisfaction.
• Provide a quality assured service through the implementation of quality improvement systems.
• Ensure that our practice does the right thing, at the right time, for the right people and right first time.
• Demonstrate compliance with the regulations laid down in the Health and Social Care Act 2008.

To achieve these aims, we are committed to:

• Listening carefully to ensure we understand our patients’ needs.
• Involving our patients in all decisions about their care.
• Discussing all treatment options and costs with our patients.
• Encouraging a preventative-based approach to patient care.
• Ensuring our patients understand their role in caring for their oral health.
• Maintaining high standards of infection control and hygiene in line with the most up to date guidelines available.
• Setting and maintaining high standards for the care and monitoring of the oral health of all our patients.
• Seeking and acting upon feedback from our patients on the services we provide.
• Providing a safe environment for our patients and our team.
• Encouraging an evidence-based approach to clinical decision-making.
• Creating a supportive culture of engagement and involvement of all team members through regular team meetings.
• Continuing professional development for all team members.

Maintaining up to date guidance on all clinical governance requirements through regular reviews of all our practice policies and protocols.